Delete my data
Your data is yours. Deleting the account and everything you noted in Mya takes less than a minute and you don't need to talk to anyone. Here are the three ways to do it.
1. In the app (immediate)
1. Sign in at myapersonal.com/app.
2. Tap the ⚙ Settings wheel in the top right corner (on the phone, at the top of the home screen).
3. Under Your account, tap Delete my account and confirm twice.
The account, agenda, tasks, lists, notes, contacts, timetables, Mya's memory and the conversation history are deleted immediately and permanently. You are signed out and return to the home page.
2. By email
If you can't sign in (for example, you lost access to the account's email), write to ola@myapersonal.com with the subject Delete account and the email you registered with. For your protection, we may ask for a confirmation before deleting. We handle it within 5 working days and confirm by email.
3. Just a part
You don't need to delete everything to delete something:
- An event, task, note, contact or timetable: delete it in the app (× on the card) or ask Mya ("delete Tuesday's dentist").
- A fact Mya kept about you: tell her "forget that" or "forget that …".
- The conversation: Mya keeps only the last 30 exchanges; to clear them, ask us by email or delete the account.
- Billing details: delete them in settings, under "Billing details".
What happens next
- The data disappears from the database the moment you delete the account.
- Backups are erased within 30 days at most.
- If you made payments, issued invoices must be kept for 10 years as a tax obligation; they contain only name, tax ID and billing address, never the contents of your agenda.
- If you signed in with Google, the link to your Google account ceases to exist; you can also remove it at myaccount.google.com/permissions.
Questions? ola@myapersonal.com. More detail in the Privacy Policy.